Frequently Asked Questions (FAQ)

Where is my order?

You can check where your order is from the my account/my orders section after logging in. You can also track your order's shipping by clicking on the order tracking title at the bottom of the main page and entering your email address and order number.

How can I return a product I purchased online?

Within 14 days from the date you receive your order; you can create your return requests from the my account tab after logging in. Our team will contact you via email within 3 to 5 business days.

Can I cancel my order?

To cancel your order, you can create a request from the my account/my support requests tab and send it to our team. You can also use the live support system from Monday to Friday between 09:00 and 18:00.

Which payment methods can I use?

You can make your payments via bank transfer and credit card. (Visa, Mastercard, Amex, Local Payment Options)

I have a promotional or discount code. How can I use this for online shopping?

You can enter your promotional or discount codes in the gift certificates section in the my cart tab.

Can I save a product I like?

You can add to favorites from the product detail page, and access your saved favorite products from the my account/my favorites tab.

The received products are wrong or defective. What should I do?

To get support on the subject, you can create a request from the my account/my support requests tab and send it to our team. Our support team will contact you via email within 3 to 5 business days.

In which countries can I shop online?

You can shop online from anywhere in the world.

Will I pay customs duty and other expenses for international shipments?

For all your purchases from Sose Moda, all expenses that may arise other than customs tax are covered by us. You do not pay an extra fee.

Why do I see different prices?

The prices of our products may vary depending on the country you are in.